Kia India launches live video streaming of vehicles under service | Autocar Professional

Available through the My Kia app, Kia Krystal offers access to all details, including explanations of work, costs, and real-time resolution to customer queries from their smartphone.

Kia India has launched Kia Krystal, a new digitised aftersales initiative offering Kia customers video consulting and live video streaming of the service of their passenger vehicles.

The initiative also offers Kia customers easy access to all the details, including explanations of work, costs, and real-time resolution to all queries from their smartphone. This service is available through the ‘My Kia’ app.

The Live Consultation service is now available at 237 Kia dealerships nationwide, while 25 dealers are already currently live streaming the service procedure. Kia India aims to start the live streaming in another 60 dealerships by the end of 2024. The overall customer rating of both platforms has exceeded expectations.

Hardeep Singh Brar, National Head – Sales and Marketing, Kia India, said: “Our research indicated that most of our customers are opting for our Advance Pick and Drop Service or send their drivers for their vehicle service procedures. Due to this, they miss supervising the effort, which can lead to dissatisfaction in the longer run. Through Kia Krystal, we are aiming at building more trust by facilitating greater transparency to position ourselves as a customer-centric brand.”