These days, companies are using all sorts of methods to ensure that only employees can access their offices, stores, or systems. The most popular method involves using access cards and passwords. However, these cards can be lost or stolen, and passwords stolen or hacked. This is why T-Mobile is going one step further with a new employee identity verification system.

New T-Mobile employee identity verification system

Biometric technology firm CLEAR announced in a press release that it is partnering with the carrier. This means that moving forward, T-Mobile will implement the CLEAR1 identification system for employees to verify their logins. This system also ditches the use of traditional authentication methods, such as passwords and one-time PINs.

CLEAR states, “This innovative solution allows T-Mobile to confirm employees’ identities through simple selfies, thereby moving beyond traditional methods like passwords and one-time PINs.”

It sounds like a good thing, right? After all, carriers like T-Mobile have faced many controversies over the years due to data breaches. Sometimes, these breaches come from external attacks, but inside jobs are also possible. This is why using a biometric system will add a layer of security that’s a bit tougher to crack.

Let’s not forget that data breaches are expensive. It opens up companies to all kinds of lawsuits and fines. In fact, in 2022, T-Mobile agreed to a whopping $500 million settlement over a data breach that occurred in 2021.

Not everyone’s happy

However, it seems that not everyone is thrilled with T-Mobile’s efforts. T-Mobile customers are obviously happy since it means their data is better protected. However, it has been suggested that T-Mobile employees aren’t as ecstatic. This is because to register with CLEAR, employees must submit a valid ID and provide a facial scan. Employees who do not comply could lose access to specific tools or functions they need for their jobs.

Also, CLEAR is criticized for collecting more data than necessary. The company retains the data even after an employee leaves. Employees can request to have their data deleted, but not everyone is aware of this.

That said, T-Mobile is reportedly working with employees to address their concerns. So, hopefully, there will be less resistance moving forward. However, given how heavy-handed T-Mobile has been with encouraging employees to promote its T-Life app, we’re not holding our breaths.

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