Sabre eyes airline IT innovation, leverages Bengaluru GCC for tech overhaul

How has Sabre’s Bengaluru GCC contributed to the company’s wider product offerings?

The Bengaluru GCC has played a vital role in shaping Sabre’s global product portfolio. A significant share of product leadership resides in our Bengaluru GCC.

Whether it’s digital innovation, GenAI, or our latest AI-infused retailing solution Sabre Mosaic, our team in Bengaluru has been critical in driving impactful work across these areas. Additionally, our contributions in areas such as SRE have been core to strengthening Sabre’s overall product strategy and delivery capabilities.

What are going to be some of Sabre India’s focus areas in the coming years?

Our key focus area going forward will be to continue to build impactful products in the airline IT space. With this we also want to advance our capabilities in GenAI, AI/ML and not just experiment but deploy these at scale across our products. Additionally, we look forward to modernising our mainframe offload to reshape the company’s core tech stack into more flexible cloud-based systems.

You mentioned that travel tech is now at its ‘hockey-stick moment’. What makes this a critical juncture for Sabre, and how is the company positioned to lead that shift?

If you look at industries like FinTech or retail, much of the tech transformation has already matured. But in travel tech, we are still getting there. The opportunity for innovation is massive and untapped.

At Sabre, we believe this is our hockey-stick moment. From AI-powered personalisation to modernising existing infrastructure, we have both the vision and the talent pool to fundamentally change how people experience travel. That’s what drives us, and that’s what makes this phase exciting.

Q: How has Sabre’s Bengaluru GCC evolved over the years in terms of its product capabilities and impact?

A: I believe there has been a significant measurable change. Firstly, we have expanded our expertise in two key areas—cloud and AI/ML. Our engineers have worked across the full cloud spectrum, from private data centres to Amazon and Google cloud services, delivering some of our best work.

The same goes for AI/ML, where we’ve developed a strong, capable talent base driving real impact. Second is with respect to our internship programmes, where we turn young, creative minds into high-impact travel tech specialists. We’ve built a strong pipeline—hiring top talent, integrating them quickly into our culture, and enabling them to contribute meaningfully.