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Tier-2 cities are gaining traction for domain-specific talent, particularly in GRC, Cloud Support, and MedTech. BFSI, Retail & Ecommerce, Telecom, and Manufacturing are the key sectors driving demand
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India’s GCC market is expected to grow to $99–105 billion with over 2.4 million professionals in the workforce, according to a report by Quess IT Staffing.
The India’s GCC Tech Talent Landscape 2024 Report which analysed over 300,000 aggregated data points over the past year, found that the country has over 1,800 Global Capability Centres (GCCs), with 120-plus new centres launched in 2024. This reflects a 17 per cent y-o-y workforce growth with 1.8 lakh additional new jobs.
“India’s GCCs are no longer just delivery hubs—they are innovation powerhouses. The pivot toward AI-first, cloud-native, and cyber-resilient ecosystems marks a strategic inflection point for the industry. We foresee talent investments focusing on capability depth, building capacity, digital-first mindsets, and Tier-2 city expansion. As organisations shift to capability-driven talent models, there is emphasis on a growing demand-supply gap in emerging tech roles, alongside rising compensation premiums for niche skills. Roles in GenAI, FinOps, and Zero Trust are redefining hiring priorities, while Tier-2 cities emerge as critical growth engines. Demand isn’t disappearing. It’s evolving! Our insights equip business leaders with the clarity needed to stay ahead of disruption and stresses a need for building capability for a future-ready, resilient workforce,” said Kapil Joshi, CEO, Quess IT Staffing.
The report noted a prevalence of GCCs in Tier-2 cities such as Kochi, Coimbatore, Indore, and Jaipur where operations-led and mid-tier engineering roles are targeted. These locations are gaining traction for domain-specific talent, particularly in GRC, Cloud Support, and MedTech. BFSI, Retail & Ecommerce, Telecom, and Manufacturing are the key sectors driving demand.
(With inputs from bl reporting intern Nethra Sailesh)
Published on April 15, 2025
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