DocuBay film exposes scams by Indian call centres targeting Americans

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The documentary delves into the ‘Thane Call Centre Scam’ and reveals the intricate criminal networks in India that defrauded American citizens from their base in the country.

Published Date – 8 March 2024, 02:45 PM


DocuBay film exposes scams by Indian call centres targeting Americans


Mumbai: The upcoming streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call centre scams in India.

The documentary exposes the ‘Thane Call Centre Scam’ and goes behind the criminal networks operating from India that swindled the American citizens while sitting in India.


A group of 600 deceptive call centre employees in Maharashtra’s Thane, allegedly collaborated to pull off a fraud involving over 15,000 Americans, resulting in estimated losses exceeding $50 million.

The documentary provides an in-depth exploration of this scam, which prompted collaboration between the Federal Bureau of Investigation (FBI) and Indian Police to uncover the ‘Thane Call Centre Scam’.

The investigative crime documentary will be available to stream on IN10 Media Network’s global premium membership-based OTT platform, DocuBay.

Girish Dwibhashyam, COO of DocuBay, explained the motive behind producing the documentary, as he said: “The shocking ‘Thane Call Centre Scam’ compelled us to act. The story of hundreds of employees in a seemingly legitimate call centre in Mumbai suburbs allegedly swindling thousands of Americans needed to be shared with global audiences.”

“ ‘Bogus Phone Operators’ aims to uncover the masterminds behind these crimes. The filmmakers have investigated and explored the complexities of this scam industry, which appears to be just the tip of the iceberg,” he added.

Despite law enforcement efforts, the documentary showcases how these criminal networks persist with impunity, highlighting the necessity for international cooperation and heightened awareness.

The documentary is helmed by Nation Award-winning filmmaker Satya Prakash Upadhyaya.

Satya said: “As someone who has fallen victim to scam calls, this documentary serves as my urgent plea to safeguard our digital world. We must educate citizens before these scams pose an insurmountable threat to society.”

During the research and filming process, the team collaborated with experts, media, lawyers, and call centre employees to navigate challenges. Months of research and collaboration with Indian Police and the FBI were crucial in establishing communication with victims, who shared first-hand accounts of the scam’s impact on their lives.

“The documentary serves as a reminder of the pervasive threat of cybercrime and the importance of remaining vigilant in an increasingly connected world,” said Yule Kurup, producer at Nirvaan Entertainment.

“Through our examination of the ‘Thane Call Centre Scam’, we aim to raise awareness and empower viewers to protect themselves from similar fraudulent schemes.”

‘Bogus Phone Operators’, produced by Nirvaan Entertainment, promises to be a compelling and enlightening expose, emphasising the significance of vigilance and collaboration in combating cybercrime.

The documentary will be available for streaming on DocuBay from March 8.

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